Mike Dunkailo

I am a bi-lingual service industry expert, who specializes in reducing overhead expenses and improving buisness processes.
Throughout my career, I have done A, B and C which has molded me into the manager that I am.
Something clever to wrap it up.

About Me

Mike Dunkailo
  • Name: Mike Dunkailo
  • Phone: (570) 351-1991
  • Email: mike.dunkailo@gmail.com

Objective

To gain a position at an organization that will utilize my talents, blah, blah, blah.

Summary of Skills

Native English speaker with a fluent level of Spanish
Experienced in managing entire food and beverage operations
Skilled in handling food and beverage needs for weddings, conferences and large banquets
Expert in managing food and alcohol budgets
Knowledge of managing food and beverage inventory control
Experience with many different POS systems (Micros, Aloha,Infogenesis) as well as experience programing entire menus and inventory into a new POS system
Strong understanding of P/L statements and how to improve the operation using the reported numbers
Fine tuned customer service skills verbiage,mannerisms, body language, facial expressions, etc.
Expert in monthly forecasting. Utilizing the numbers from the previous months/years to project future figures
Skilled in using the forecasted numbers vs. actual numbers to develop and executive summary
Possess strong organizational skills and attention to detail
Proficient in Microsoft Word, Microsoft Excel and Microsoft Powerpoint

  • Bilingual
  • Superior Customer Service
  • Management
  • Forecasting
  • Process Improvement
  • Passion

Resume

Education

  • 2004-2009

    Bachelor’s Degree in Sport Management / Minor in Business Administration

    East Stroudsburg University (East Stroudsburg, PA)
  • 2011
    Tia Tula Language School (Salamanca, Spain)
  • 2009
    Enforex Language School (Salamanca, Spain)
  • 2009
    Don Quijote Language School (Salamanca, Spain)

Experience

  • 2014-Present

    Stone Crab - Marathon, FL

    2014-Present
    General Manager

    • Recruited and built a solid team of developers.
    • Started "Cross Train Thursdays" to share knowledge across areas.
    • Support 75% of business critical software.
    • Active Member of Company Culture Board, as well as and advocate for the culture.

  • 2012-2014

    Food and Beverage Director

    Tranquility Bay Beach House Resort (Marathon, FL)

    Major Areas of Responsibility:

    • Responsible for planning the menus and organizing events/parties
    • Managed food cost and beverage cost in line with budget
    • Controlled food and beverage inventory
    • Utilized the monthly P/L statement to improve in each sector of the department
    • Controlled food and beverage costs and increasing the profit margin of the hotel
    • Ensured that vendors provided items as per purchase order and agreement on quality terms
    • Submitted payroll for the F&B department, including the declaration of gratuities.
    • Maintained correct opening and closing procedures and inventories of the bar
    • Ensuring that all food and beverage invoices were coded, signed and sent to the accounting department in a timely manner to avoid late payments
    • Managed the invoicing for all food and beverage items
    • Set daily and weekly cleaning schedules or the kitchen and front of the house staff
    • Responsible for hiring, training and terminating employees
    • Continuously monitor other restaurants in the area to keep our #1 status on TripAdvisor
    • Comanaged housekeeping department

  • 2011-2012

    Guest Services Manager

    Recreo (Guanacaste, Costa Rica)

    • Managed guest services and monitored operational departments for hotel
    • Monitored all quality issue complaints, investigated issues and implemented required training
    • Analyzed problems in the hotel and provided permanent solutions
    • Attended to every need of each guest
    • Educated myself on the surrounding areas and the answers to common questions that guests would have
    • Evaluate and discipline staff members

  • 2007-2010

    Lead Bartender

    Jock and Jill's Sports Bar (Stroudsburg, PA)

    Major Areas of Responsibility:

    • Assisted with the ordering of alcohol and the FOH schedule
    • Maintained inventory and par levels for beer, wine and liquor
    • Supervised efficient working of all staff members
    • Responsible for training new employees
    • Handled guest issues in a professional manner
    • Monitoring cash handling procedures of all employees

Skills

Application Architecture

97%

Database Administration

90%

System Administration

75%

Troubleshooting

94%

Graphic Design

82%

Project Management

80%

More skills

Leadership
Reliability
Creativity
Wit
Motivation
Passion

I'm available for freelance projects

Get In Touch!